Davies Hickman are global experts in building, analysing, synthesizing and visualising data, market research and customer insights
Consumer &
B2B Research
Combining proven qualitative and quantitative methods, as well as new behavioural and digital research, we create business critical insights.
Data
analysis
Applying analytical tools for building, synthesizing and visualising customer and market insight, we generate impactful recommendations.
Business
decisions
Building insights, we evidence decisions in proposition development, technology investment, CX innovation and B2B marketing communications.
Digital CX
Strategy
Using our customer experience skills and knowledge base, we help develop digital customer experience strategies and support a customer-obessed culture.
Davies Hickman – Market research agency – Our services
Customer insight
Understanding your customers and market demand (B2C & B2B)
- Exploring customers changing needs and the drivers of buying behaviours
- Creating customer segmentations to target sales and marketing
- Analysing and designing customer journeys
- Designing behaviour change interventions
- Capturing customers as humans, rather than data points
- Understanding brand perceptions
- Communicating insight through data visualisation and dashboards
Proposition development
Growing your business revenues
- Identifying opportunities from technological change (eg AI for CX, AR, VR, A2A business payments, Cybersecurity, 5G and other emerging technologies)
- Building propositions and new products
- Generating new product and service concepts
- Providing evidence for new propositions through testing
- Building business models including pricing strategies
- Using behaviour change techniques to support customer decision-making
B2B thought leadership and content marketing research
Insights for B2B content marketing and lead generation
- Providing insight for B2B content marketing and lead generation
- Completing research and data to underpin content marketing
- Building your brand’s thought leadership reputation
- Working with your marketing team to identify the most compelling data and stories
- Creating compelling data visualisations – infographics, videos and dashboards
- Developing case studies, award entries and white papers
- Supporting social media communication strategies
- Delivering presentations, webinars and workshops to communicate thought leadership
- Thought leadership and marketing communication strategy for B2B brands
B2B brand research and tracking
Managing and improving your brand
- Discovering key attributes which are important to customers and prospects
- Understanding brand positioning in relation to competitors
- Analysing the derived versus stated importance of attributes
- Calibrating perceptions for different customer and prospect segments
- Exploring the brand acquisition funnel
- Testing creatives and ad recall
Digital customer experience and transformation
Operationalising CX insight and strategy to maximise success
- Digital customer experience strategy and design
- Customer journey transformation
- Understanding trends and innovations such as AI for customer interactions and to support supporting agents delivering digital customer experiences
- Carrying out CX and UX audits of existing services
- Usability and sensory research for apps, chatbots, contact centres, messaging and websites
- Conversational design for human assisted channels
- Improving performance using behavioural science
- Designing CX experience measurements to drive success
- Implementing BSI/ISO customer service standards
- Reducing fraud and improving cybersecurity
Consumer, employee and technology trends
Exploring future success and challenges
- Capturing technology, social, economic, political/regulatory drivers of change that are relevant to your innovation process and proposition development
- Understanding the impact of digital, AI and other emerging technology such as AR, VR, 5G and cloud on your industry
- Communicating changes in clear trends, drivers and scenarios which are the basis for business, proposition and product strategy
- Gaining competitive advantage by developing propositions and products which have real potential
- Developing customer experience innovations and designs which meet the needs of customers
- Building thought leadership for your brand, products and propositions
How our team of researchers helps B2B technology brands to attract the attention of prospects with independent stats and insights about the changing landscape
Our blog
Unlocking mental availability: How to grow your brand in the online delivery market
Chris White and Marcus HickmanMarketing science – especially as identified by industry authorities Byron Sharp and Jenny Romaniuk – shows that to really grow, a brand needs to be easier to access in consumer memory, in more buying situations, and for more consumers....
Pay.UK explores the future of switching current accounts and personal financial services products
Celebrating 10 years of operation this month, Pay.UK’s Current Account Switch Service (CASS) has helped millions of individuals and SMEs derive more value from their current accounts. The recently published CASS report Exploring the future of switching identifies the...
How to make B2B marketing more interesting (and effective)
B2B marketing relies on good content to communicate the values of a brand and set out the business market vision. However, B2B marketing has been described lately as boring, unengaging and lacking creativity. Indeed Tyrona Heath, from LinkedIn’s B2B Institute, says...
