In the news For media enquiries email: enquiries@davieshickman.com No, AI is Not Magic! 3 out of 4 of European businesses have invested in AI for CX Europese Bedrijven Overwegen Ai In Te Zetten Om Customer Experience Te Optimaliseren Comment l’IA transforme les centres de contact européens L’IA au secours de l’expérience client Digital Business Three reasons you need to streamline payments Half of UAE workers prefer to work from home, Avaya study finds Davies Hickman Partners Banking across the GCC: Carving out a new future BT : New research finds that the expectations of Chief Information Security.. CISOs invisible to their organisations, says BT report How should SMEs improve and adapt their remote working policies? UK companies do not really know how to talk to people UK Customer Service Lags Behind Global Markets says Avaya Contact Centre Trends 2019 Customer experiences in the UK lag behind the crowd Why are we witnessing the ‘averagisation’ of customer service? Barclays Bank offers free Wi-Fi in 1,500 branches Are you a #SuperServe organization? Waiting on hold: how UK consumers feel about AI and chatbots in customer service Latest Avaya Research Reveals That UAE Consumers Demand ‘Superservice’ Six things to consider when looking at smart home technology New Optal Research Finds The Complexity Of B2B Payments Is Holding Back Large Organisations Technology Trumps ‘More Meeting Rooms’ for Workplace Productivity Boost How technology will transform your visit to the supermarket End of chip and Pin? Shoppers test payment by fingerprint We’ll pay by fingerprint: Almost half of shoppers would prefer a biometric test over other forms of payment, survey suggests We’ll pay by fingerprint: Almost half of shoppers would prefer a biometric test over other forms of payment, survey suggests Bank Staff in Spotlight over Fraud « Older Entries BT launches innovative showcase to help financial services create secure digital customer experiences Youbiquity Finance 2016 – Avaya Survey Results Store owners need to listen to staff to overcome POS problems, says new Miura Systems report Asia’s “autonomous customers” drive the future of customer service The rise of the challenger banks HSBC installs free wi-fi in UK branches Innovating retail financial services: from human to digital and back again Las sucursales bancarias se rinden a la multicanalidad Youbiquity Finance – 2014 (Avaya BT) Los usuarios demandan WiFi en las sucursales bancarias Cloud Cuts the Problem of Digital Dislocation Show Us The Money Loyalty card usage plummets as shoppers question value Loyalty card usage plummets as shoppers become frustrated with paper vouchers Contactless payments see a five-fold growth Shoppers are driven by an acute need for speed Cafe and restaurant sector rated slowest service in retail 1:2 customers have no bank loyalty BT au chevet des décideurs européens UK, US consumers want smarter contact centres Public relations: Lenders fail to capitalise on social media ‘Autonomous’ consumers require multichannel service strategy Behavioural economics in the call centre: To BE or not to BE? Banking: A new model for delivering service? Estudio Youbiquity Finance Realizado Smart service Davies Hickman unveils new report as research reveals consumers frustrations with customer service
