Market research insight Reports, white papers and infographics Banking Apps Designing Retail Apps Optal and Mastercard: Optimising B2B Payments report Imparta: To BE or not to BE. Applying behavioural economics to retail finance report Miura: When worlds collide: Store staff and shoppers in retail today report BT & Avaya: Youbiquity Finance – Retail Banking report Avaya SuperServe Video BT Autonomous Customer 2020 report BT & Cisco: Chat, tap, talk: Eight key trends to transform your digital customer experience BT & Avaya: Youbiquity Finance Infographic Smart Service: How the Internet of Things will impact customer service management Behavioural Economics Research WorldPay: Payments Research Sabio: Payments Research: Data security in call centres
