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Pay.UK explores the future of switching current accounts and personal financial services products

Pay.UK explores the future of switching current accounts and personal financial services products

by Jo Davies | 21 Sep, 2023 | Our blog

Celebrating 10 years of operation this month, Pay.UK’s Current Account Switch Service (CASS) has helped millions of individuals and SMEs derive more value from their current accounts. The recently published CASS report Exploring the future of switching identifies the...
How to make B2B marketing more interesting (and effective)

How to make B2B marketing more interesting (and effective)

by Jo Davies | 4 Sep, 2023 | Our blog

B2B marketing relies on good content to communicate the values of a brand and set out the business market vision. However, B2B marketing has been described lately as boring, unengaging and lacking creativity. Indeed Tyrona Heath, from LinkedIn’s B2B Institute, says...
Consumers awareness of AI technologies

Consumers awareness of AI technologies

by Marcus Hickman | 25 Jul, 2023 | Customer experience, Our blog

The growth of AI technologies is a hot topic and it’s feeding uncertainty as organisations like OpenAI and DeepMind are continuing to innovate their AI technologies. So what is AI technology? The ONS, whose data is used throughout this blog, currently defines AI...
What’s next for payments in the UK? Two trends for 2023 and beyond

What’s next for payments in the UK? Two trends for 2023 and beyond

by Jo Davies | 6 Jun, 2023 | Our blog

The increase in digital wallets, contactless payments and mobile money has continued since the COVID-19 pandemic, as consumers find them more convenient and practical compared to carrying a physical wallet. Equally Account to Account payments are fast emerging as an...
Why are larger organisations more likely to embrace home working?

Why are larger organisations more likely to embrace home working?

by Davies Hickman | 10 May, 2023 | Our blog

There are multiple questions and uncertainty around the future of home working. Organisations are changing and updating their policies on home working with some insisting staff return to the office and then meeting with employee resistance. Recent data from the ONS...
The increasing impact of AI on European contact centres

The increasing impact of AI on European contact centres

by Jo Davies | 25 Oct, 2022 | Our blog

The latest 2022 Odigo-Davies Hickman tracking research, involving 1,035 European business leaders, explores the impact of 11 different applications of artificial intelligence for customer experience (AI for CX) across Belgium/Netherlands, France, Germany, Spain and...
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Our blog

  • Pay.UK explores the future of switching current accounts and personal financial services products
  • How to make B2B marketing more interesting (and effective)
  • Consumers awareness of AI technologies
  • What’s next for payments in the UK? Two trends for 2023 and beyond
  • Why are larger organisations more likely to embrace home working?

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