Housing market research
The customer, first and always
These are challenging times in the UK housing market. Housing is on the list of political priorities, but the post Covid-19 economy is complex. Major changes in planning and investment are afoot.
The demand for houses and flats is forcing housing associations and property developers to stop and think about their customers. We work with in-house commercial, marketing, development and insight teams to understand the needs and aspirations of UK and global purchasers. In particular, a key focus is ensuring housing associations meet the needs of their tenants.
Using the latest digital research, behaviour science tools and dashboard visualisation techniques we help property developers create spaces and offers that consumers want to live in and accept.
“Their work gave real insight into the gaps in our marketing process which meant more sales.”
Data, insights and strategic decisions for housing associations
Improving sales, staircasing and rental income
We can help maximise your revenues, in good and bad economic times
- Understanding your brand strengths and how they compare to your competitors
- Developing new build products that exceed buyers’ and renters’ expectations
- Using the drivers of successful staircasing
- Designing the best customer journey for sales
- Optimising pre-build bid commitments
Our research, data and customer knowledge base gives you the tools for surplus.
New revenue sources and planning for the future
- Building strategy with confidence
- Understanding how changing demographics impact surplus
- Increasing revenues from core and non-core sources
- Harnessing Smart Home and Proptech innovations
- Winning regeneration bids on superior insight
- Meeting the next generation of buyers’ needs
- Meeting the next generation of renters’ needs
We use a range of research, data analytics and strategy development tools to achieve these objectives.
Better service and customer experience
We drive improvements in customer service and experience
- Increasing CSAT, NPS and decreasing Customer Effort scores and complaints
- Understanding the drivers of employee engagement and customer experience
- Using measures and customer-focused culture to grow market share
- Building an easier customer journey that elevates your brand
- Innovating customer service strategies based on benchmarked data
We use our own database of leading customer service strategies to drive your customer service.
