Market research insights Market research insights white papers and reports, inforgraphics and presentations and videos produced for a range of clients in the B2B tech space, housing, financial services and energy market. How retail apps are changing Six ways to improve CX using AI The future of infrastructure and connectivity in a cloud-centric world The Autonomous Customer Banking Apps Designing Retail Apps Optal and Mastercard: Optimising B2B Payments report Imparta: To BE or not to BE. Applying behavioural economics to retail finance report Miura: When worlds collide: Store staff and shoppers in retail today report BT & Avaya: Youbiquity Finance – Retail Banking report Avaya SuperServe Video BT Autonomous Customer 2020 report BT & Cisco: Chat, tap, talk: Eight key trends to transform your digital customer experience BT & Avaya: Youbiquity Finance Infographic Smart Service: How the Internet of Things will impact customer service management Behavioural Economics Research WorldPay: Payments Research Sabio: Payments Research: Data security in call centres
