by takkall | 13 Nov, 2024
CX WISE: Transform your business into a customer engagement powerhouse using the Veve Framework If you want to build engagement with your customers see our full report in partnership with Engage Business Media. We surveyed 1,027 UK consumers to understand what drives...
by takkall | 26 Jul, 2024
5 Contact Center Automation Trends to Watch Out for in 2023 Salesforce and Odigo discuss how businesses are changing their approach to contact center automation AI for customer experience is maturing. Indeed, 89 percent of CX leaders describe their organization’s AI...
by takkall | 26 Jul, 2024
Consumer concern about payment card security is global Consumers in the USA and Australia agree with the UK – contact centres should use new technology to shield payment card data from call centre agents & call recordings to stop fraud. Syntec’s latest...
by takkall | 26 Jul, 2024
Digital payments: Top transformative trends in the MENA region Amazon Payment Services’ latest report is based on the quantitative data and insights from more than 100 executives responsible for payments in businesses across Saudi Arabia, the UAE and Egypt. With...
by takkall | 26 Jul, 2024
Online sales continue to rise in Mena region Almost a third of businesses expecting to grow more than 20% in 2024. In the Middle East and North Africa (Mena), as elsewhere, customers are making more digital payments, with less cash being used in-store, and online...
