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The Big Switch: How customer service is becoming smart

Marcus Hickman

Download pdf (1.6MB)

Our blog

  • What great customer service really looks like in the energy sector
  • The WhatsApp Effect: Elevating Customer Service in the Digital Age?
  • Breaking Down Silos to Boost Customer Engagement and Drive Growth
  • Cybersecurity in 2025: How Big Companies Are Fighting Back Against Cybercrime
  • Cybersecurity in 2025: What Consumers Really Think

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We are experts in building, analysing, synthesizing and visualising market research and customers insights

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An up-to-date understanding of consumers and businesses based on expert interviews with senior executives, qualitative research, online surveys and advanced analytical tools.

Global market research

Customer experience and financial services, energy, healthcare, housing, payments and more.

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