How retail apps are changing

How retail apps are changing

How retail apps are changing A qualitative study of 30 key apps In 2021, Davies Hickman completed a cross comparison of 30 retail, fast food and service smartphone apps against a set of criteria, in order to understand how well they were supporting the growth of...
Six ways to improve CX using AI

Six ways to improve CX using AI

Six ways to improve CX using AI The third ebook in the AI for CX series The majority of the 1,035 European business executives surveyed by Odigo and Davies Hickman identified areas of their contact center’s performance which could be improved. AI-driven solutions can...