The Autonomous Customer

The Autonomous Customer

by | 6 Oct, 2023

The Autonomous Customer 2023 2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward. How comfortable are today’s consumers with digital contact channels? Our 2023 wave of global...
No, AI is Not Magic!

No, AI is Not Magic!

by | 27 Feb, 2023

No, AI is Not Magic! There is total confusion surrounding artificial intelligence (AI) and its use cases. Too quick to burn yesterday’s idols, we have forgotten to look at AI’s real applications. True, these are less impressive but more useful in the day-to-day life...
3 out of 4 of European businesses have invested in AI for CX

3 out of 4 of European businesses have invested in AI for CX

by | 27 Feb, 2023

3 out of 4 of European businesses have invested in AI for CX 75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX,...