The Autonomous Customer 2023
2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward.
How comfortable are today’s consumers with digital contact channels?
Our 2023 wave of global research assessing the customer contact experience reveals the value users place on easy transactions backed up by effective support whenever needed. Smooth omnichannel shifts and direct access to human help are vital – but aren’t always happening.