UK companies do not really know how to talk to people

The UK lags behind the rest of the world when it comes to customer communication according to a report by Avaya Holdings and Davies Hickman Partners.

Three-quarters of UK consumers have expressed frustration at how difficult it is, when interacting with an organisation, to switch from one means of communication to another without having to start the process over again.

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UK companies do not really know how to talk to people