Customer Experience Benchmarking

Case Study: Customer Contact Association

Retail Research

Client issue

A range of well-known brands wanted to work together to improve customer experience through benchmarking and innovation

Project Solution

  • Davies Hickman created a benchmarking and innovation solution which combined data collection, retail¬†research and case studies
  • We managed the agenda, retail research and benchmarking tool for over 30 of the largest organisations in the UK

Benefits to major UK organisations

  • The Customer Experience benchmarking and innovation work has been well received and is attracting a growing number of participants