Latest news
For media enquiries email: enquiries@davieshickman.com
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Has the bot got natural chat?
By Tom Castle. The chatbot industry is growing. Chatbots are computer programmes that hold conversations with humans via either voice or text using artificial intelligence. The number of these ‘bots’ is growing at an increasing rate with bigger companies such as Apple...
New technology showcase designed to improve banking and insurance customer experience
BT has just re-launched its showcase for the banking and insurance industry to bring to organisations the latest digital innovations. The new showcase combines with others at BT’s Adastral Park to show retail, home and public sector experiences. Seeing tomorrow’s...
New homes for today’s consumers: It’s not just about maximising the number of new starts
The UK’s housing strategy needs to be about much more than the number of new home starts. The recently published white paper Fixing our broken housing market contains a long list of potential policies, actions and interventions for the future, mostly focused on...
mPOS: shoppers think more retailers should follow Apple’s lead
Shoppers love the Apple store payment experience. The want more retailers to join the mPOS (mobile point of sale) revolution to speed up and improve the customer experience, according to research we completed for Miura Systems* using our content marketing process....
Customer service people are making the difference
The Institute of Customer Service’s latest UK Customer Satisfaction Index (UKCSI) shows that retail assistants, call centre agents, service engineers and other frontline people make the real difference when it comes to delivering great customer service. The...
Youbiquity Finance research shows banks and insurance providers have improved their relationships with digital consumers
Banking and insurance providers are improving their relationships with consumers. 35 per cent of UK consumers now say that they have a strong relationship with their bank, up from 29 per cent in 2014. In Germany the figure is 59 per cent, while in Spain it is 40 per...
Post-Brexit: Will Australian consumers want to buy more from UK businesses?
To boost growth in sales to Australia UK businesses need to understand what Australian consumers demand from them. An independent online poll of 1,000 Australian consumers was completed during the week commencing 17 October 2016 by Davies Hickman Partners, a global...
Update of ISO 18295 Customer Contact Centres
What are the main changes in the FDIS compared with the previous version? This was the fifth meeting to develop the ISO 18295 standard on customer contact centres. The intention was to resolve the draft International Standard (DIS) comments for 18295-1 and 18295-2 in...
The future of market research and data analysis: what skills are needed?
The World Economic Forum’s Future of Jobs study http://reports.weforum.org/future-of-jobs-2016/ predicts that 5 million jobs will be lost before 2020 as artificial intelligence, robotics, nanotechnology and other socio-economic factors replace the need for human...
Thought Leadership
Every year since we founded Davies Hickman in February 2007, our Thought Leadership has uncovered changes in customer expectations of organisations. Our research and strategy has informed product launches, culture change programs, content marketing, people management,...