by Jo Davies | 29 Jul, 2025 | Our blog
In an age where AI can write emails, predict customer behaviour, and even negotiate contracts, the next frontier is here: agentic commerce – AI agents that don’t just assist, but act. From paying for groceries to booking flights, autonomous agents are poised to...
by Jo Davies | 8 Jul, 2025 | Customer experience, Our blog
We’re entering a new phase of customer experience – one where AI doesn’t just help, it acts. From making phone calls to choosing suppliers, agentic AI is starting to handle tasks on our behalf. But with this shift comes new questions: Who’s really in control?...
by Jo Davies | 2 Apr, 2025 | Our blog
In many organisations, silos—where departments like sales, marketing, and customer service operate independently—have become a major barrier to fostering meaningful customer engagement. While each department plays a crucial role in the customer journey, when they work...
by Jo Davies | 26 Mar, 2025 | Cybersecurity, Our blog
A game of cat and mouse For large organisations, cybersecurity is a constant battle against an evolving and increasingly sophisticated enemy. Fraudsters and hackers often seem one step ahead, exploiting vulnerabilities that companies are still trying to close. The...
by Jo Davies | 12 Mar, 2025 | Customer experience, Our blog
Customer engagement is more than just a transaction – it’s about building long-term relationships that foster trust and loyalty. Successful business do not just sell products or services; they create meaningful connections with their customers. But how can companies...
