5 Contact Center Automation Trends to Watch Out for in 2023
Salesforce and Odigo discuss how businesses are changing their approach to contact center automation
AI for customer experience is maturing. Indeed, 89 percent of CX leaders describe their organization’s AI investment as “successful”.
This statistic stems from a 2022 Davies Hickman Partners eBook, which also highlights how 96 percent of businesses want to increase that investment.
In doing so, these organizations may consider capitalizing on the following five contact center automation and AI trends for 2023 and beyond.
