Consumer concern about payment card security is global
Consumers in the USA and Australia agree with the UK – contact centres should use new technology to shield payment card data from call centre agents & call recordings to stop fraud.
Syntec’s latest annual consumer survey has been expanded to include the USA and Australia, revealing that consumer concern about fraud in call centres is a global phenomenon.
Indeed, 4 out of 5 consumers across all three continents agree that:
“As a general rule, I don’t think organisations should be allowed to keep my payment card details in their databases”
(74% of UK, 78% US and 80% Australian consumers)