Contact Centre Trends 2019
Throughout 2018, “CX” or customer experience has been one of the significant trends leading the way for business growth. Consumers no longer base their loyalty for a brand on things like product features or price points.
Throughout 2018, “CX” or customer experience has been one of the significant trends leading the way for business growth. Consumers no longer base their loyalty for a brand on things like product features or price points.