Customer experience training

Operationalising customer experience insight and strategy, we use engaging facilitation training methodologies to build the capability of your people

Our customer experience training for sales and service:


  • Sales training in B2C and B2B to understand the customer context
  • Facilitating programmes
  • Providing Board and Senior Management presentations and workshops to drive action
  • Delivering customer forums to enable CX assessment and improvement
  • Conference presentations to industry audiences
  • Supporting marketing and communications with sales and service insights

“This has been some of the best training we have ever had.”

District Officer, Civil Service