by Jo Davies | 16 May, 2017 | Smart Service, Our blog
Quoted in the Estates Gazette, Brandon Weber, CPO & Co-Founder, VTS says “I think the assumption that property never adopts new technology is false. The real reason? No one has delivered innovative, high-on-return-investment technology for the sector in decades....
by Jo Davies | 29 Mar, 2017 | Our blog, Social media and customer contact
By Tom Castle. The chatbot industry is growing. Chatbots are computer programmes that hold conversations with humans via either voice or text using artificial intelligence. The number of these ‘bots’ is growing at an increasing rate with bigger companies such as Apple...
by Jo Davies | 23 Oct, 2016 | Customer experience, Our blog, Social media and customer contact
What are the main changes in the FDIS compared with the previous version? This was the fifth meeting to develop the ISO 18295 standard on customer contact centres. The intention was to resolve the draft International Standard (DIS) comments for 18295-1 and 18295-2 in...
by Jo Davies | 21 Oct, 2016 | Uncategorized, Our blog
The World Economic Forum’s Future of Jobs study http://reports.weforum.org/future-of-jobs-2016/ predicts that 5 million jobs will be lost before 2020 as artificial intelligence, robotics, nanotechnology and other socio-economic factors replace the need for human...
by Jo Davies | 1 Jun, 2016 | Our blog, Customer experience, Thought leadership for B2B Marketing
Every year since we founded Davies Hickman in February 2007, our Thought Leadership has uncovered changes in customer expectations of organisations. Our research and strategy has informed product launches, culture change programs, content marketing, people management,...
