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The Autonomous Customer

The Autonomous Customer

The Autonomous Customer 2023 2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward. How comfortable are today’s consumers with digital contact channels? Our 2023 wave of global...
Banking Apps

Banking Apps

Banking Apps Functionalities developing but more customer support needed Davies Hickman conducted research into 20 mobile banking apps to compare their functionality and customer support. We split the research between traditional banks and fintech banks, all but one...
Designing Retail Apps

Designing Retail Apps

Designing Retail Apps Independent Market Research 2020 A cross-comparison of 35 shopping/fast foods/services smartphone apps against a set of criteria in order to derive key consumer usability features for apps to support the growth of e-commerce. Download pdf (0.9MB)...
Optal and Mastercard: Optimising B2B Payments report

Optal and Mastercard: Optimising B2B Payments report

Optal and MastercardOptimising B2B Payments report How digital payments technology can transform the inefficiencies and cost of B2B payments Download pdf (0.7MB) Our blog WFH – is video conferencing enough? Market research in business – social media What’s your...