Shoppers are driven by an acute need for speed

Shoppers are driven by an acute need for speed

by | 23 Jul, 2013

Shoppers are driven by an acute need for speed FRESH BUSINESS THINKINGUK shoppers are driven by an acute need for speed and will often choose technology over personal interaction, an approach which is fuelling the uptake of new payment methods and transforming the...
Cafe and restaurant sector rated slowest service in retail

Cafe and restaurant sector rated slowest service in retail

by | 23 Jul, 2013

Cafe and restaurant sector rated slowest service in retail RETAIL GAZETTE (circ: 100,000)Just six per cent of shoppers have described payments taken in the café and restaurant sector as the fastest service according to research by WorldPay.read the online article Our...
1:2 customers have no bank loyalty

1:2 customers have no bank loyalty

by | 23 Apr, 2013

1:2 customers have no bank loyalty VRL Half of customers think loyalty to banks is a thing of the past and 55% of consumers are more likely to switch banks due to bad service than for a better deal, research by BT and Avaya has revealed. The Youbiquity Finance study,...
BT au chevet des décideurs européens

BT au chevet des décideurs européens

by | 23 Mar, 2013

BT au chevet des décideurs européens LA LIBRE BELGIQUEDownload PDF (904KB)  Our blog Why is customer service more popular than ever? Using research to steer through these uncertain times Why are we witnessing the ‘averagisation’ of customer service?...
UK, US consumers want smarter contact centres

UK, US consumers want smarter contact centres

by | 4 Mar, 2013

TELECOMPAPER Seventy percent of UK and US consumers believe they often know more about the products and services they’re enquiring about than the contact centre agent dealing with their call, according to research released by BT and Avaya. read the online article...