by Jo Davies | 21 Sep, 2015 | Smart Service
Some believe Orwell’s dystopia is an all too likely future, not too far off. On top of government spying programs, the dawn of the ‘Internet of Things’ – ubiquitous, everyday devices designed to reduce the need for human intervention – they say puts consumers at...
by Jo Davies | 16 Sep, 2015 | Smart Service
Analysts predict the sensor market and the internet of things will be worth US$29bn by 2020. Cisco the tech giant estimates that there are 15 billion connected devices today and could reach 50 billion by 2020. But, what progress has been made and what customer service...
by Jo Davies | 23 Mar, 2015 | Our blog, Voice of the Customer (VoC)
We are all experts on customer experience now. Or are we? At Davies Hickman, we believe that using the right data, the latest digital research techniques and visualisation tools is the best basis for sound decision-making on customer-related issues. We advise our...
by Jo Davies | 20 Dec, 2013 | Our blog
According to the ONS’s press release Labour Market Statistics on the 18th December 2013 the employment rate for those aged from 16 to 64 for August to October 2013 was 72.0%, up 0.4 percentage points from May to July 2013 in the UK. There were 30.09 million people in...
by Jo Davies | 9 Nov, 2013 | Our blog
The big banks have an oligopoly in the market, the results from the Edelman’s Trust Index overshadow the current industry, but more significantly the regulators have recently relaxed the rules for entrepreneurs to set up new local banks. As we move from economic...
