by takkall | 20 Apr, 2020
Contact Centre Trends 2019 Throughout 2018, “CX” or customer experience has been one of the significant trends leading the way for business growth. Consumers no longer base their loyalty for a brand on things like product features or price points. Read the online...
by takkall | 20 Apr, 2020
Customer experiences in the UK lag behind the crowd The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters (73%) of UK consumers have expressed...
by takkall | 20 Apr, 2020
Why are we witnessing the ‘averagisation’ of customer service? My Customer Consumer perceptions of customer service offered by most businesses across most sectors are broadly similar and middling – in other words, undifferentiated. Why is this? And what...
by takkall | 20 Apr, 2020
Barclays Bank offers free Wi-Fi in 1,500 branches Barclays Bank is rolling out free Wi-Fi for customers in its local branches using a BT managed service. Around half are live now with the rest coming on stream this quarter. Read the online article Our blog Market...
by takkall | 15 Apr, 2019
Are you a #SuperServe organization? Our latest research polled 8,000 consumers globally on what makes for outstanding customer service. Here’s what they told us #ExperiencesThatMatter Read the online article Our blog Why is customer service more popular than...
