by Jo Davies | 27 Apr, 2018
HSBC installs free wi-fi in UK branches Banking Tech HSBC has installed free wi-fi in 650 of its UK branches, signing with BT to provide the connectivity as a white label service. read the online article Our blog Using research to steer through these uncertain times...
by takkall | 16 Oct, 2014
Innovating retail financial services: from human to digital and back again Outsource MagazineThe rise of ‘challenger banks’ and digital banking is grabbing the headlines, tempting consumers with attractive new current accounts, cashback cards, Apple Pay and… read the...
by takkall | 22 Jul, 2014
Las sucursales bancarias se rinden a la multicanalidad Silicon Week Un estudio llevado a cabo por BT y Avaya confirma que el equilibrio entre la automatización y el contacto humano es clave para el éxito de las sucursales bancarias… read the online...
by takkall | 22 Jul, 2014
Davies Hickman unveils new report as research reveals consumers frustrations with customer service Informetic Plus El informe pone de manifiesto que los españoles están cambiando la forma en que contactan con sus bancos, cajas y aseguradoras.… read the online article...
