by Jo Davies | 23 Sep, 2015 | Our blog
Ones to Watch: The Rise of Wearable Technology Google Glass may not have attracted as many early adopters as forecast, but wearable technology is undeniably on the rise. Smartwatches, smart jewellery, wearable headsets and even smart clothes all look set to become a...
by Jo Davies | 23 Mar, 2015 | Our blog, Voice of the Customer (VoC)
We are all experts on customer experience now. Or are we? At Davies Hickman, we believe that using the right data, the latest digital research techniques and visualisation tools is the best basis for sound decision-making on customer-related issues. We advise our...
by Marcus Hickman | 16 Oct, 2014 | Customer experience, Our blog
Big businesses have rightly been focusing on delivering what customers want over the past 10 years. But their efforts have resulted in ‘the averagisation of customer service’. Now could be the time for leaders to ‘buck the trend’and differentiate their organisations...
by Jo Davies | 20 Dec, 2013 | Our blog
According to the ONS’s press release Labour Market Statistics on the 18th December 2013 the employment rate for those aged from 16 to 64 for August to October 2013 was 72.0%, up 0.4 percentage points from May to July 2013 in the UK. There were 30.09 million people in...
by Jo Davies | 9 Nov, 2013 | Our blog
The big banks have an oligopoly in the market, the results from the Edelman’s Trust Index overshadow the current industry, but more significantly the regulators have recently relaxed the rules for entrepreneurs to set up new local banks. As we move from economic...
by Marcus Hickman | 12 Jan, 2013 | Channel applications, Our blog
2013 is all about real time. As faster technologies fuel our desires for belonging, sharing information and knowledge we will demand not just access, but immediate access. That includes solutions to our complaints directed at organisations which have failed to satisfy...
