by Jo Davies | 14 Jan, 2016 | Customer experience, Our blog
1. Accelerating Customer Service: In the past, experts have argued that neither organisations nor customers really want service experiences or interactions. However, customer service is not going away any time soon. It is not a sign of failure, and neither are...
by Jo Davies | 16 Nov, 2015 | Our blog, Voice of the Customer (VoC)
Most people would agree personal experiences are a great way to learn, de facto. For me, when working with BSI (British Standards Institution) to develop new customer experience standards, the combination of personal experience and referencing consumer data is...
by Jo Davies | 23 Sep, 2015 | Our blog
Ones to Watch: The Rise of Wearable Technology Google Glass may not have attracted as many early adopters as forecast, but wearable technology is undeniably on the rise. Smartwatches, smart jewellery, wearable headsets and even smart clothes all look set to become a...
by Jo Davies | 23 Mar, 2015 | Our blog, Voice of the Customer (VoC)
We are all experts on customer experience now. Or are we? At Davies Hickman, we believe that using the right data, the latest digital research techniques and visualisation tools is the best basis for sound decision-making on customer-related issues. We advise our...
by Marcus Hickman | 16 Oct, 2014 | Customer experience, Our blog
Big businesses have rightly been focusing on delivering what customers want over the past 10 years. But their efforts have resulted in ‘the averagisation of customer service’. Now could be the time for leaders to ‘buck the trend’and differentiate their organisations...
by Jo Davies | 20 Dec, 2013 | Our blog
According to the ONS’s press release Labour Market Statistics on the 18th December 2013 the employment rate for those aged from 16 to 64 for August to October 2013 was 72.0%, up 0.4 percentage points from May to July 2013 in the UK. There were 30.09 million people in...
