by Jo Davies | 9 Nov, 2013 | Our blog
The big banks have an oligopoly in the market, the results from the Edelman’s Trust Index overshadow the current industry, but more significantly the regulators have recently relaxed the rules for entrepreneurs to set up new local banks. As we move from economic...
by Marcus Hickman | 12 Jan, 2013 | Channel applications, Our blog
2013 is all about real time. As faster technologies fuel our desires for belonging, sharing information and knowledge we will demand not just access, but immediate access. That includes solutions to our complaints directed at organisations which have failed to satisfy...
by Jo Davies | 12 Sep, 2011 | Our blog, The Big Switch
For many years, organisations have tried to reduce customer service interactions or avoid them completely. They’ve used a range of strategies including limiting accessibility, cheap sourcing, increasing self-service, deploying lean service principles and getting...
