by Marcus Hickman | 25 Jul, 2023 | Customer experience, Our blog
The growth of AI technologies is a hot topic and it’s feeding uncertainty as organisations like OpenAI and DeepMind are continuing to innovate their AI technologies. So what is AI technology? The ONS, whose data is used throughout this blog, currently defines AI...
by Jo Davies | 6 Jun, 2023 | Our blog
The increase in digital wallets, contactless payments and mobile money has continued since the COVID-19 pandemic, as consumers find them more convenient and practical compared to carrying a physical wallet. Equally Account to Account payments are fast emerging as an...
by Davies Hickman | 10 May, 2023 | Our blog
There are multiple questions and uncertainty around the future of home working. Organisations are changing and updating their policies on home working with some insisting staff return to the office and then meeting with employee resistance. Recent data from the ONS...
by Jo Davies | 25 Oct, 2022 | Our blog
The latest 2022 Odigo-Davies Hickman tracking research, involving 1,035 European business leaders, explores the impact of 11 different applications of artificial intelligence for customer experience (AI for CX) across Belgium/Netherlands, France, Germany, Spain and...
by Marcus Hickman | 8 Apr, 2022 | Our blog, Customer experience
What next for video culture?As early as 2002, and before phone streaming, The Henley Centre publicised an emerging shift in the way people receive information – away from the written word and towards the audible-visual word or video. Having recently hit the...
by Jo Davies | 2 Feb, 2022 | Our blog
The restrictions necessitated by the pandemic precipitated a rise in the use of cards and mobile wallets while the accompanying decline in the use of cash for transactions has led to questions about its future. Adoption of credit cards initially slow By repeating the...
