by takkall | 27 Feb, 2023
CISOs invisible to their organisations, says BT report Ignorance of cyber issues is leading to misplaced confidence in security in many organisations, as CISOs struggle to make themselves seen and heard. A lack of understanding of security issues in the workplace and...
by takkall | 27 Feb, 2023
How should SMEs improve and adapt their remote working policies? Fifty-seven percent of UK workers have felt happier over the past year as a result of working from home, according to a new study commissioned by Avaya to take the emotional pulse of the nation as we...
by takkall | 27 Feb, 2023
UK companies do not really know how to talk to people The UK lags behind the rest of the world when it comes to customer communication according to a report by Avaya Holdings and Davies Hickman Partners. Three-quarters of UK consumers have expressed frustration at how...
by takkall | 27 Feb, 2023
UK Customer Service Lags Behind Global Markets says Avaya Avaya’s Latest Research Into Consumer Demand for Customer Experience Reveals Growing Appetite For AI-Powered Chatbots, Voice Analytics and Video Chat for Customer Service. The UK lags behind international...
by takkall | 14 Jul, 2021
Banking Apps Functionalities developing but more customer support needed Davies Hickman conducted research into 20 mobile banking apps to compare their functionality and customer support. We split the research between traditional banks and fintech banks, all but one...
