by Jo Davies | 29 Mar, 2017 | Our blog, Social media and customer contact
By Tom Castle. The chatbot industry is growing. Chatbots are computer programmes that hold conversations with humans via either voice or text using artificial intelligence. The number of these ‘bots’ is growing at an increasing rate with bigger companies such as Apple...
by Marcus Hickman | 26 Mar, 2017 | Customer experience, Our blog
BT has just re-launched its showcase for the banking and insurance industry to bring to organisations the latest digital innovations. The new showcase combines with others at BT’s Adastral Park to show retail, home and public sector experiences. Seeing tomorrow’s...
by Marcus Hickman | 22 Feb, 2017 | Our blog
The UK’s housing strategy needs to be about much more than the number of new home starts. The recently published white paper Fixing our broken housing market contains a long list of potential policies, actions and interventions for the future, mostly focused on...
by Marcus Hickman | 7 Feb, 2017 | Our blog
Shoppers love the Apple store payment experience. The want more retailers to join the mPOS (mobile point of sale) revolution to speed up and improve the customer experience, according to research we completed for Miura Systems* using our content marketing process....
by Marcus Hickman | 23 Jan, 2017 | Customer experience, Our blog
The Institute of Customer Service’s latest UK Customer Satisfaction Index (UKCSI) shows that retail assistants, call centre agents, service engineers and other frontline people make the real difference when it comes to delivering great customer service. The...
by Marcus Hickman | 17 Jan, 2017 | Customer experience, Our blog
Banking and insurance providers are improving their relationships with consumers. 35 per cent of UK consumers now say that they have a strong relationship with their bank, up from 29 per cent in 2014. In Germany the figure is 59 per cent, while in Spain it is 40 per...
